Supermofools Keychain

We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
If you received a damaged or incorrect order please e-mail to info@supermofools.com and include a short description and if possible a photo of the product. Also include your order number and full name to make the process as smooth as possible!

In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date!

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer .
Any defective or damaged merchandise must be reported to our customer service team(payments@supermofools.com) before returning so we can handle the situation on a case by case basis.
Helmets(LS2), graphic kits and wheel decals are   NOT  eligible for return/exchange.

Always e-mail to info@supermofools.com before returning!

When you want te return a package, please include a note in your return package with the following necessary information:

• Items you want exchanged or refunded
• Address to send shipment back to in the case of an exchange, if different then original shipping address
• Your order number (Example: #1234).
• If possible, also include the original packing slip, which serves as your receipt.

We recommend all shipments sent back to our Supermofools office are done so via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier!

Refund of purchase price
A refund is only possible within 14 days after receipt of goods and when articles are in original condition. The amount to be refunded minus shipping costs will be refunded via the original payment method.

Return costs
Return costs are to be paid by the customer. If there has been an error on our part or in case of material defects the return costs are paid by Supermofools and we’ll hand out a returning lable.
Regarding this please contact us by email at info@supermofools.com.

Thank you very much in advance.
Team Supermofools

Supermofools offers worldwide shipping to all clients. Every products which is shown on our website and is in stock, is generally send within one business day after reception of your order and verification of your payment by our bank. Orders will be shipped well-protected.

Domestic orders and international orders are send through PostNL.

CUSTOM CHARGES

Note that your order may be subject to customs fees and import duties of the country to which your order is send. These charges are always the responsibility of the client and are not included in the order pricing. If you have any questions regarding shipment to your country, please contact us at info@supermofools.com

EXPECTED TIME OF ARRIVAL

The expected time of arrival depends on the country the package is shipped to. Under normal circumstances an order send to an address in the Netherlands arrives 1-2 business days. When the order is send to customers within Europe, the shipment usually takes three to five business days. For clients outside Europe seven or more business days are to be expected.