RETURN OF ITEMS
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
If you received a damaged or incorrect order please e-mail to firstname.lastname@example.org and include a short description and if possible a photo of the product. Also include your order number and full name to make the process as smooth as possible!
In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date!
We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer.
Any defective or damaged merchandise must be reported to our customer service team(email@example.com) before returning so we can handle the situation on a case by case basis.
Helmets(LS2), graphic kits and wheel decals are NOT eligible for return/exchange.
Always e-mail to firstname.lastname@example.org before returning!
When you want te return a package, please include a note in your return package with the following necessary information:
- Items you want exchanged or refunded
- Address to send shipment back to in the case of an exchange, if different then original shipping address
- Your order number (Example: #1234).
- If possible, also include the original packing slip, which serves as your receipt.
We recommend all shipments sent back to our Supermofools office are done so via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier!
Refund of purchase price
A refund is only possible within 14 days after receipt of goods and when articles are in original condition. The amount to be refunded will be refunded via the original payment method.
Return costs are to be paid by the customer. If there has been an error on our part or in case of material defects the return costs are paid by Supermofools and we’ll hand out a returning lable.
Regarding this please contact us by email at email@example.com.
Thank you very much in advance.